Non-engagement was previously known as ‘disguised compliance’ however this term does not take into consideration personal histories of trauma and trauma responses, nor does it come from a strengths-based approach.

When people struggle with accepting or engaging with support, their behaviour may involve giving the appearance of co-operating with professionals, this may be to avoid confrontation or please the professional and allay concerns. Showing your best side may be viewed as ‘normal’ behaviour and therefore we can expect a degree of this. But some people may be fearful of professionals and as a result do not engage entirely with support.

Useful documents

Understanding non engagement with services guide